Welcome to WindCore Store! These Terms and Conditions govern your use of our website waterwingstore.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Store & Target Audience

WindCore Store specializes in premium kiteboarding equipment and accessories for water sports enthusiasts. Our products cater to:

  • Professional and amateur kiteboarders
  • Water sports enthusiasts seeking quality gear
  • Adventurers who value durable, performance-driven equipment

Our store style reflects the dynamic, adventurous spirit of kiteboarding with straightforward navigation and expert product knowledge.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or making purchases
  • Use the website only for lawful purposes
  • Not attempt to interfere with website security or functionality
  • Be responsible for all activities under your account
  • Comply with all applicable laws and regulations

3. Products and Services

3.1 Product Range

We offer:

  • Kiteboarding boards (Foil Boards, Kite Surfboards)
  • Kites (Foil Kites, Inflatable Kites)
  • Control bars and hardware
  • Harnesses and accessories
  • Safety equipment (HitchSafe, Kite Leashes)
  • Custom-built items (Build A Bar Workshop)
  • Memberships and packages

3.2 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, slight variations may occur. If you receive a product substantially different from its description, please contact us immediately.

3.3 Availability

All products are subject to availability. We may limit quantities and revise product availability without notice.

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but changes won’t affect confirmed orders.

5. Shipping and Delivery

5.1 Shipping Areas

We ship worldwide except to some remote areas and parts of Asia.

5.2 Processing Time

Orders are processed within 1-2 business days after payment confirmation.

5.3 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after dispatch

Delivery times are estimates and not guaranteed.

5.4 International Orders

International customers are responsible for any customs duties, taxes, or fees imposed by their country.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most items. Items must be unused with original tags.

6.2 Non-Returnable Items

The following cannot be returned:

  • Build A Bar Workshop items (custom-built control bars)
  • Opened HitchSafe safety systems
  • Activated memberships
  • Used or damaged equipment

6.3 Return Process

Follow our 4-step return process outlined in our Shipping & Returns Policy.

6.4 Refunds

Refunds are processed to the original payment method within 3-5 business days (credit cards/PayPal) or 5-10 business days (bank transfers).

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not use any content without our express written permission.

8. Liability Limitations

8.1 Product Use

Kiteboarding involves inherent risks. We’re not liable for injuries or damages resulting from product use. Always use proper safety equipment and follow manufacturer guidelines.

8.2 Website Use

We’re not liable for:

  • Interruptions or errors in website operation
  • Viruses or malware obtained through our site
  • Inaccuracies in product information
  • Damages from website use or inability to use the site

9. Privacy

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your data.

10. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms are governed by the laws of the United States and the state where our business is registered.

12. Contact Us

For questions about these Terms, contact our team at [email protected].

WindCore Store
42 Henry Ford Avenue
Sand Springs, US 74063